Our policies.

Grace period & late arrivals

Sonder Esthetics and Nail Care allows a 10-minute grace period for arrival to your appointment. Clients late to their appointment risk having their treatment or appointment shortened, or may be required to reschedule.

Rescheduling & cancellation

In the event of rescheduling or cancellation, Sonder Esthetics and Nail Care requires at least 48 hours’ advance notice. Multiple repeat rescheduling of the same service will place the client on a “same day service” request at the service provider’s discretion.

No call / no show

In the event of a no-call, no-show, an automatic charge of 50% of the scheduled service will be applied to the card on file. Clients may also be required to place a deposit for future appointments.

Additional guests & children

For your safety and ours, please do not bring extra guests or children with you to your service. Sonder Esthetics and Nail Care is not responsible for any accidents or injuries that may occur to non-clients.

Minors

All clients under the age of 18 must have a parent or legal guardian present at all of their appointments.

Products return & exchange

All product sales purchased from Sonder Esthetics and Nail Care that are opened and used are final. Unopened and unused products may be exchanged or returned within 7 days of the purchase date.